| As a division of Teradyne, Inc., the Assembly
Test Division benefits from Teradyne's many strengths. Teradyne
is a global company meeting customer requirements for responsive
worldwide support. The company fields 45 sales and service offices,
nine manufacturing sites, 12 spares stocking centers, a computerized
customer parts service, $65 M in spares stocking, and over 500
post-sales support staff.
Teradyne is a fully qualified partner to help you maintain
your worldwide competitive advantage. Our strengths include
a test focus and industry leadership, a broad technology base,
40 years of experience, a growing and prestigious customer
base, financial strength, a commitment to research & development,
and global support infrastructure and responsiveness.
Teradyne customers benefit from the consistently high R&D
investment in enhancements and new products. R&D expense
as a percentage of annual sales has grown steadily and in
1998 was 13 percent of annual sales.
 Teradyne
has an aggressive TQM program that drives the way we manage
our business, serve our customers, and focus quality improvement
activities. Teradyne first embraced TQM as a management principle
in 1990. Today it informs everything we do. Absolute customer
satisfaction is the goal of Teradyne's total quality management
commitment. Our TQM program is based on customer focus and
continuous improvement.
Structured TQM processes that directly affect our customers
are the Customer Team Process (CTP) and Voice of the Customer
(VOC). Continuous improvement activities that we participate
in with customers include the Customer Problem Resolution
(CPR) process and the System Performance Report (SPR) process.
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