As a global supplier,
Teradyne offers customers a worldwide network of field
service, parts service, applications support, and training.
Our customer support programs are driven by Teradyne's
corporate-wide TQM philosophy of continuous improvement
and a focus on customer satisfaction. Customer support
for Teradyne circuit-board test and inspection systems
and software varies depending on product and geographical
location, but generally includes the following types
of activities:
- Onsite installation and check-out
- Applications support phone "hotlines"
for hardware and software
- TPS development
- Monthly system status reports
- Annual user group meetings
- On-site spares kits
- Replacement parts stocked in US, Europe, and Asia
- First-System-at-a-Site package
- Hardware maintenance support through a global field
service organization
- Customer support bulletins
- Maintenance agreements
- Worldwide training available onsite or at Teradyne
locations
- Training classes include test program development,
hardware maintenance, operator training
- Onsite applications assistance
- Consulting
- Software Support Agreements for software and documentation
updates
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