Parts Availability Services

Parts Availability Services

Global Customer Services (GCS) offers a wide range of services to meet your part support needs for Teradyne Assembly and Semiconductor Test systems. If you have a critical service issue and need immediate service assistance, please call the Customer Care Center.

Parts Availability Services (Login to Semiconductor Test eKnowledge to download datasheet.)

Getting the right part when you need it helps to maximize tester availability and reduce your cost of test. Teradyne's full range of on-site and replenishment parts services support all operational models - whether you place a heavy emphasis on an on-site spares inventory or choose a lean inventory approach that requires Rapid Delivery.

Our portfolio of parts services provides the flexibility to meet the performance requirements of any operational model. Take advantage of our parts services that give you:

optimized system uptime
reduced parts wait time
a portfolio of services to match your spares parts strategy
24x7 parts ordering

Replenishment Parts Services | On-Site Parts Services

How to Access Parts Services

Over the Telephone
Our Telephone Access Numbers list toll-free and local access numbers that will connect you to a Customer Care Representative from anywhere in the world.

For critical service issues requiring immediate assistance, call the Customer Care Center.
Over the Web — Registered Users Login
Sign up to be a Registered User. You will receive your password within one hour.
Registered Users can log in to enter a part request, view web transaction history, or update registration information.

Replenishment Parts Services* (back to top)
Our replenishment parts services address a variety of needs across the lifecycle of your test equipment. With over $150M in spares parts inventory in Asia, Europe, Japan, and the United States, we can ensure that the right part is available when you need it. Our services include:

Service	Benefits
Rapid Parts Delivery (RPD)** 4 hour delivery, 24x7	Fastest delivery to replenish lean on-site inventories.
Same Day Parts Ship (SDS)**	Immediate shipment to replenish on-site parts inventory (check for delivery by region).
Basic Parts Service (BPS) 5 business day ship, after part return	Low-cost parts replenishment alternative for customers with larger on-site parts inventory.
Mature Parts Service (MPS) 20 business day, after part return***	Replacement part is shipped after defective part is returned, for mature and end-of-life product.
Exact Swap (ESWP)	Repair services for end-of-life product or where exact part return is required.
Emergency Calibration (ECAL) 3 business day ship in U.S. and 10 for other countries, calibration	Fast delivery to replenish parts requiring precision calibration.
Basic Calibration (SCAL) 25 business day ship, after part return	Basic replenishment service for parts requiring calibration.

*Please note, per transaction replenishment parts services for Semiconductor Test and Nextest systems have changed as of Sept. 1, 2009. For more information, please contact your local field representative.
**Parts Services are subject to order cutoff time and availability by region and tester platform.
***12 business day ship in U.S., after part return.

On-Site Parts Services (back to top)
You can complement your replenishment parts services with our on-site parts services. These services provide immediate access to on-site spares which are critical for achieving the highest system uptime, reducing work in progress, and increasing output. Our on-site parts services give you fast access to critical troubleshooting and replacement parts. Our services include:

Service	Benefits
Purchased Spares	Immediate spares availability through customer-owned, on-site inventory.
SparesLease	Low-cost, on-site alternative to purchasing spares through Teradyne-owned inventory.

To learn more about Teradyne's Parts Availability Services, contact your local GCS engineer or Sales representative.

We welcome your comments and questions about GCS.
Contact GSO Marketing