Global Customer Services (GCS) offers a wide range of services to meet your part support needs for Teradyne Assembly and Semiconductor Test systems. If you have a critical service issue and need immediate service assistance, please call the Customer Care Center.

Parts Availability Services (Login to Semiconductor Test eKnowledge to download datasheet.)

Getting the right part when you need it helps to maximize tester availability and reduce your cost of test. Teradyne's full range of on-site and replenishment parts services support all operational models - whether you place a heavy emphasis on an on-site spares inventory or choose a lean inventory approach that requires Rapid Delivery.

Our portfolio of parts services provides the flexibility to meet the performance requirements of any operational model. Take advantage of our parts services that give you:

• optimized system uptime
• reduced parts wait time
• a portfolio of services to match your spares parts strategy
• 24x7 parts ordering

Replenishment Parts Services | On-Site Parts Services

How to Access Parts Services

• Over the Telephone
  Our Telephone Access Numbers list toll-free and local access numbers that will connect you to a Customer Care Representative from anywhere in the world.
  
  For critical service issues requiring immediate assistance, call the Customer Care Center.
  
• Over the Web — Registered Users Login
  Sign up to be a Registered User. You will receive your password within one hour.
  Registered Users can log in to enter a part request, view web transaction history, or update registration information.

Replenishment Parts Services (back to top)
Our replenishment parts services address a variety of needs across the lifecycle of your test equipment. With over $150M in spares parts inventory in Asia, Europe, Japan, and the United States, we can ensure that the right part is available when you need it. Our services include:

*Parts Services are subject to order cutoff time and availability by region and tester platform.
**12 business day ship in U.S., after part return.

On-Site Parts Services (back to top)
You can complement your replenishment parts services with our on-site parts services. These services provide immediate access to on-site spares which are critical for achieving the highest system uptime, reducing work in progress, and increasing output. Our on-site parts services give you fast access to critical troubleshooting and replacement parts. Our services include:

To learn more about Teradyne's Parts Availability Services, contact your local GCS engineer or Sales representative.

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