Attain Maximum Uptime with Teradyne Parts Services

Teradyne supports its customers’ goal of attaining the highest level of system up-time. We offer a comprehensive suite of Parts Services and On-Site Support making us a valuable partner on your test floor. We can help you craft the most effective service strategy for your needs.

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  • Parts Sales

    TER_SUPPORT_PARTS_sales.jpgHaving spare parts on-site is a great way to ensure minimal downtime for your testers. Our Parts Sales department can help support your tester fleet by having your own private supply of spares and consumables. Teradyne keeps many high-running parts in stock for fast shipping, and we are accessible 24/7 to take orders.

    For Parts Sales:

    • Order a part in the Service Parts Web Portal through eKnowledge
    • Contact your local Sales office
  • Parts Leasing

    TER_SUPPORT_PARTS_leasing.jpgIf you’re looking for the highest level of system up-time at a lower price point than owning your own spare parts, Teradyne’s on-site spares leasing program is for you. Teradyne will work with you to craft the appropriate spares inventory strategy for your fleet, factoring our knowledge of common failures and your usage trends.

    Contact your local Support office to request a quote for a spares lease solution.

  • Parts Replenishment

    TER_SUPPORT_PARTS_replenish.jpgTeradyne’s world-class repair operations and parts replenishment services has strategically placed distributed repair operations and stocking centers, offering customers some of the fastest turn-around times available for parts replenishment. While our Teradyne Service Agreement (TSA) customers enjoy the fastest service levels, Parts Replenishment services are available through both Service Agreement and single transactions.

    Please contact our Customer Care Center for your parts replenishment needs.
    For more information on a service agreement, please contact your local Support office.

  • Preventive Maintenance

    TER_SUPPORT_PARTS_preventative.jpgThe most effective up-time strategy is to avoid failures altogether. That’s why Teradyne offers engineers and technicians, who are highly trained in preventive maintenance techniques, to share their insights with your test or production floor through preventive maintenance work contracts or on-site training classes. Learn guidelines and techniques for proper handling, optimal test floor environment and operator safety.

    Learn more:  

  • On-Site Support

    TER_SUPPORT_PARTS_onsite.jpgWhen you need support to come to you, Teradyne engineers are ready to help. Our on-site support services range from tester troubleshooting and handling to on-the-job training of your team. Our engineers can be engaged for both short- and long-term projects, and we also offer resident engineer contracts if you’d like to enhance your workforce with a Teradyne service engineer.

    For more information about On-Site Service Engineer contracts, please contact your local Support office.

    For immediate troubleshooting, contact our Customer Care Center.